Teams Contact Center
Next-generation contact center that seamlessly integrates with Teams to elevate your customer experience (Coming Soon). This comprehensive solution unifies communications, streamlines agent workflows, and provides powerful analytics to deliver exceptional service across all channels.
Key Benefits
Teams Integration
Leverage your existing Teams investment for streamlined customer communications. Agents work in a familiar interface that combines internal collaboration and external customer interactions in one unified platform, eliminating the need to switch between applications.
Omnichannel Support
Manage voice, chat, email, and social media interactions from one unified platform. Provide consistent customer service regardless of how customers choose to reach you, with full conversation history and context available across channels.
Advanced Analytics
Gain actionable insights into customer interactions and agent performance with comprehensive reporting tools. Identify trends, monitor key metrics, and make data-driven decisions to continuously improve your customer service operations.
Enhanced Experience
Deliver faster, more personalized service with intelligent routing and AI assistance. Reduce wait times, connect customers with the most qualified agents, and provide relevant information quickly to resolve issues efficiently and boost satisfaction.
Our Services
Intelligent Routing
Connect customers with the right agent based on skills, availability, and customer history. Our sophisticated routing algorithms consider multiple factors to ensure optimal matching for first-contact resolution and customer satisfaction.
Interactive Voice Response
User-friendly self-service options that improve customer satisfaction while reducing call volume. Our IVR systems are designed for clarity and efficiency, with natural language processing capabilities for a more conversational experience.
AI Assistance
Smart suggestions that help agents resolve issues quickly and accurately. AI analyzes customer inquiries in real-time to provide agents with relevant information, recommended responses, and next-best actions to streamline resolution.
Quality Management
Monitoring and evaluation tools to continuously improve service quality. Record interactions, evaluate agent performance against key metrics, and identify coaching opportunities to ensure consistent, high-quality customer experiences.
Workforce Management
Optimize staffing and scheduling to meet customer demand efficiently. Forecast call volumes, schedule agents based on skills and availability, and adjust in real-time to maintain service levels while controlling costs.
Comprehensive Reporting
Detailed metrics and KPIs to track and improve contact center performance. Our customizable dashboards provide real-time and historical insights into customer interactions, agent productivity, and operational efficiency.
Development Roadmap
Research & Planning
Currently defining core features and technical architecture based on extensive market research and customer needs analysis. We're consulting with industry experts and potential users to ensure our solution addresses real-world contact center challenges.
Development
Building core functionality with early access for select customers to provide feedback and shape the product. This phase includes Teams integration, call routing, basic reporting, and essential agent tools to handle customer interactions.
Beta Release
Limited public beta with expanded features including AI assistance, quality management, and advanced analytics. During this phase, we'll gather comprehensive user feedback and performance data to refine the solution before general release.
General Availability
Full product launch with complete features, comprehensive documentation, and dedicated support services. The solution will include all planned capabilities with regular updates and enhancements based on ongoing customer feedback.
Join Our Early Access Program
Be among the first to experience our Teams Contact Center and help shape its development. Early participants gain a competitive advantage while influencing the product roadmap to ensure it meets your specific needs. Early participants receive:
- First access to new features and capabilities as they're developed
- Priority implementation support from our product specialists
- Direct influence on feature development and product roadmap
- Special pricing and terms for early adopters that continues after general release
Ready to Get Started?
Contact us today to learn more about our services and how we can help your business thrive in the digital age. Our team is ready to discuss your specific needs and develop a customized solution.